Refund and cancellation policy

What you buy

FlyAptitude sells digital practice credits and unlimited passes. They are added to your account straight after payment. Nothing is shipped.

Before you buy, you can try the service with the free welcome credits you get after confirming your email.

No refunds

All purchases are final. We do not offer refunds for credit packs or unlimited passes, whether or not they have been used, and unused credits or passes cannot be exchanged for money.

Free welcome credits and credits added by our support team have no cash value.

If a payment fails

If money left your account but the payment failed, your bank or the payment provider returns it automatically, usually within 5 to 7 working days. This happens outside FlyAptitude.

If your payment succeeded but the credits or pass did not appear in your account, write to support@flyaptitude.com with the payment date and reference. We will add what you paid for.

No cancellations

There are no subscriptions or automatic renewals. Every credit pack and pass is a one-time payment, so there is nothing to cancel. An unlimited pass runs until its end date and cannot be paused.

Questions

Write to support@flyaptitude.com. We reply within 2 working days.